Terms of Service

These terms are the agreement between you and Bloops for using the Service. We've kept them as plain as we can. The short version: use Bloops for real work, you keep your content, you pay per finished job, and you check a result before you rely on it.

The agreement

These Terms of Service (the “Terms”) govern your access to and use of the Bloops website and platform (the “Service”). By creating an account, signing in, or using the Service, you agree to these Terms. If you're using Bloops on behalf of an organisation, you agree on its behalf and confirm you're authorised to do so; “you” then means that organisation.

Where your organisation has a separate written agreement with us, that agreement governs to the extent it conflicts with these Terms.

Eligibility & accounts

You must be able to form a binding contract to use the Service. Access is typically provided through your organisation's workspace and single sign-on. You're responsible for activity under your account, for keeping your credentials secure, and for the members you invite or provision. Tell us promptly at security@bloops.studio if you suspect unauthorised access.

The Service

Bloops are tiny, single-purpose apps. Each takes one input and returns one output. Some bloops read documents you upload or connect (read-only); some save results to your workspace so later runs can build on them. We may add, change, or retire individual bloops and features over time. We aim for high availability but don't guarantee the Service will be uninterrupted or error-free.

Units & billing

• Per finished job. You pay in units. Each bloop has a weight (light, standard, heavy), and the cost of a run is shown on the button before you commit.
• Failed jobs are free. If a job fails, it isn't charged.
• Prepaid units. Units are bought in packets; larger packets cost less per unit. Unless stated otherwise or required by law, purchased units are non-refundable.
• Taxes. Prices exclude taxes unless stated; you're responsible for any applicable taxes.
• Payments. Billing is handled through our payments processor. By purchasing, you authorise the applicable charges.

Your content

You (or your organisation) own the content you submit to a bloop and the results it produces. We claim no ownership of it. You grant us only the limited licence needed to operate the Service — to process your input, generate your output, store your results per your workspace's settings, and support and secure the Service. We don't use your content to train models. See our Privacy Policy for how content is handled and deleted.

You're responsible for having the rights to the content you submit, and for making sure it's lawful for us to process on your behalf.

Acceptable use

You agree not to:

• use the Service to break the law or infringe others' rights;
• submit content you have no right to submit, or that is unlawful or harmful;
• attempt to breach tenant isolation, access another workspace's data, or probe, scan, or circumvent our security;
• reverse engineer, resell, or misrepresent the Service, or use it to build a competing product from our confidential information;
• overload or disrupt the Service, or use it to generate abusive, deceptive, or automated bulk activity outside its intended use.

Verification & reliance

Bloops use AI, and AI output can be wrong. That's exactly why every extraction comes back on a verification surface — with confidence flags and links to the source — for you to check and correct. You are responsible for reviewing a result before relying on it, especially for financial, legal, tax, or other consequential decisions. Bloops is a tool, not a professional adviser, and its output is not legal, financial, or tax advice.

Our intellectual property

The Service, including the Bloops name, brand, software, and design, is owned by us and protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. All rights not expressly granted are reserved.

Third-party services

The Service integrates with third parties you choose to connect — for example, cloud storage connectors — and relies on providers such as our AI model provider and payments processor. Your use of a connected third-party service is subject to that provider's own terms, and we're not responsible for third-party services.

Privacy

Our Privacy Policy explains how we handle personal information and is part of these Terms. Our Trust & security page describes our security controls.

Suspension & termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or other customers. Where reasonable, we'll aim to give notice. On termination, your right to use the Service ends; the sections that by their nature should survive — content ownership, IP, disclaimers, liability, and billing for units already used — will survive.

Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or complete.

Limitation of liability

To the maximum extent permitted by law, Bloops will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim. Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

Changes to these Terms

We may update these Terms as the Service evolves. When we make a material change, we'll update the date above and, where appropriate, notify you. Continued use of the Service after a change means you accept the updated Terms.

Contact

Questions about these Terms? Email hello@bloops.studio. For privacy, see the Privacy Policy; for security, the Trust & security page.

This document is provided for transparency and is not legal advice. Your organisation's written agreement with Bloops, if any, governs where there is a conflict.